PSD Desktop Support has put a new centralized Problem Tracking
system into place.
This system will continued to be phased into full service over the next month.
The system is based off of an Open-Sourced package known as RT so you may
see references to "RT" in the system.
"What does this mean to me?" Problem Tracking will
mean every request for IT support will be recorded into a database. These entries
will be viewable by you, the end user, and by PSD IT Support. This allows us
to collaborate on problems and to consult previous solutions to similar issues.
It also allows you to check the status and history of your problems.
To access the PSD RT Problem Tracker, you'll need to use your CNetID and Password
to connect to the system.
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