PSD Computing Scope of Support

Though we try to be good neighbors to all our campus partners, our resources are reserved for Faculty, Staff and Students whos Primary affiliation is in the PSD. A more detailed description of our scope of support follows.


Who we support

In cases where our client's affiliations extend across multiple Divisions, we expect the Division with the strongest ties to the user to provide IT Support.  Exceptions are made for support issues related to Systems managed by PSD Computing, and clients who have negotiated a special arrangement for IT Support with the PSD.

Faculty

Supported
  • A Primary Appointment in the PSD or Dual Appointments with the PSD and another Division.
  • Visiting guests of the PSD
Unsupported
  • A Primary Appointment in another Division w/ a Secondary Appointment in the PSD
  • No appointment in the PSD

Staff/Postdocs

Supported
  • Employed by a group within the PSD
  • Employed by an organization which is a collaboration between the PSD and another Division, where the PSD takes a leadership role in managing  that organization
  • Employed by another Division to support a PI who has a Primary Appointment in the PSD
Unsupported
  • Employed by another Division
  • Employed by an organization which is a collaboration between the PSD and another Division, where the other Division has taken leadership in managing that organization

Students

Supported
  • Graduate students studying in a discipline within the PSD
  • Any students working in an area that would qualify them for support under the Supported Staff section.
Unsupported
  • Graduate students studying in a discipline outside the PSD
  • Undergraduate students typically receive IT support from The College IT or IT Services though issues revolving around PSD coursework may be submitted to us

What we support

Please view the following merely as a guideline to the range of our support offerings.

Some of the categories below, particular those that require on-going monitoring and maintenance, may require supplemental funding.

Supported
  • Desktop and Laptop hardware issues
  • Windows, Macintosh, Linux Operating Systems
  • University-licensed commercial or open-source software
  • Server Administration
Unsupported
  • Custom software development {web site design, custom application development}
  • Consultation on research code
  • Management of non-University resources {external web sites, external SAAS systems, etc}
  • Mobile devices {cell phones, tablets}
  • Specialized research equipment {Lab Equipment, computer systems tightly integrated with Lab Equipment}
  • Multimedia hardware {projection systems, classroom audio systems, etc..}